We want you to love your ChiliPep gear! If something’s not quite right, we’ve got you.

Returns
- You have 14 days from the delivery date to request a return.
- Items must be unworn, unwashed, and in original condition (tags & sanitary labels still on).
- Returns are eligible for a refund to your original payment method or store credit (your choice).

How to start a return:
Click here to start your return.
If your return is approved and requires shipping, we’ll email you with all the instructions you need.

Shipping Costs
At checkout, you’ll have the option to add Return Assurance for a small fee.
This gives you FREE return shipping & hassle free returns through our online portal.

If you didn’t purchase Return Assurance, no worries! You can still return — you’ll just cover the return shipping cost.

Refunds
- Refunds are issued once your return is received and approved.
- We'll send you an email confirmation when your return is processed.
- Original shipping costs are nonrefundable.

When will my order ship?
Orders typically ship within 2–4 business days. You’ll get a shipping confirmation with tracking as soon as it’s on the way.

How long does shipping take?
Once shipped, most U.S. orders arrive within 3–7 business days. You'll be able to track your package the whole way!

Do you ship internationally?
Not yet, but we’re working on it! Stay tuned and follow us on socials for updates.

Q: How do I choose the right size for my child?
We include fit notes and size recommendations in each product description to help you find the perfect match. Still unsure? Reach out! We’re happy to help with personalized sizing advice! Send us an email - hello@chilipep.com

Q: How should I care for my ChiliPep items?
To keep things looking spicy and fresh, follow the individual care instructions on each piece of clothing. The swimsuits are different than the other pieces!

I have another question — how can I reach you?
Just email us at hello@chilipep.com or DM us on Instagram @chili.pep. It's primarily a one person team over here, so please be patient and allow 2 business days for a reply!